At Valley Flowers, every piece is made with intention, prayer, and purpose. Because each item is created especially for you the moment you place your order, our policies help us steward our small business with integrity while continuing to serve you with excellence.

If Something Arrives Damaged or Incorrect

Each Valley Flowers piece goes through multiple careful inspections before it ever leaves our hands, ensuring excellence, accuracy, and beauty in every order. However, your experience truly matters to us.

If your item arrives damaged, defective, or different from what you expected, please reach out to us right away. We will gladly and joyfully replace it at no additional cost to you — it’s our heart to make it right.

Order Cancellations

Because each piece begins production shortly after your order is placed, cancellations cannot always be guaranteed once the item is in progress. If you need help, reach out as soon as possible and we will do our best to assist.